At the conclusion of every case, we send our clients a questionnaire for them to comment, anonymously if they wish, on the quality of the service we provided.
It is inherent in the type of work we do that our clients are often extremely distressed, confused and even frightened. An important part of our job is assisting them throughout what can be a very difficult time of their life.
We are delighted that the overwhelming response to our work is extremely positive, and we have reproduced some such responses here.
-
"Very good service, concise, informative throughout, friendly and help’ family’ service. Good to have kind of history and background which is quite rare these days. Thank you"
-
"I am perfectly satisfied with your solicitor handling of my will. I shall certainly recommend your firm to any of my friends who need a solicitor"
-
"An absolute pleasure to have your solicitors working on our behalf. Efficient, courteous, direct and informative. Thank you"
-
"The power of attorney was carried out very efficiently with my mother receiving a home visit and all communication carried all by post"
-
"All criminal solicitors have been outstanding. Your solicitors are dedicated, extremely hard working, professional persons"
-
"I have been client of your company since June 1969, many thanks"
-
"I have no hesitation to recommend you to my friends"
-
"I have been client for many years and always been completely satisfied"
-
"I am very satisfied with the service I received from you"
-
"We have used your services over a period of 30 years"
-
"Very friendly, efficient, knowledgeable, no-nonsense"
-
"Continue great work! Always had our best interests at the heart of your work - exactly what you need from a solicitor"
-
"You have always been helpful when I needed you and always return my calls"
-
"Your service was fantastic and your staff was brilliant, very helpful gave good advice overall 10 out of 10 very pleased"
-
"I felt that I had a team on my side all the time and that they really fought my case brilliantly. I have two children and thought I would be put in prison they worked very hard for that not to happen. I am so grateful for all help"
-
"Overall guys you were brilliant. I will recommend you to all my family and friends as first choice. A big thanks from myself and my wife"
-
"Service was excellent. I much appreciate and definitely use you again and recommend you to others"
-
"I would congratulate to you on all aspects of the sale and time limit. Both me and my husband will be making our wills with you next time after our wedding"
-
"I am very pleased with services that you have given me throughout my case and I would like to thank you for all your help, your staff. You are all very polite and friendly"
-
"I am very satisfied with Fellowes and all the staff, we have always been treated with the upmost respect"